House Rules & Guidelines
On behalf of Cohost Kenya, we would like to welcome you to our homes. We are very pleased you have chosen to stay with us. Your reservation will be subject to the Rules and Regulations set out below. When you make your reservation, you will be deemed to have read, understood and accepted our Rules & Regulations.
Making a Reservation
Guests can contact us directly to make a reservation. You could either call us on +254 20 7841204 or +254 737966813, email us at firstname.lastname@example.org or fill out the form in our book now section that will send your enquiry directly to us. Upon confirming your dates, an invoice will be sent to you. Please note that reservations are only valid when a 50% deposit has been made and until a deposit has been received your chosen dates can still be given away. After paying your deposit, a deposit confirmation receipt will be issued to you via email.
Please NOTE: All guests MUST provide their full name, valid phone number and valid email address for a booking confirmation to be forwarded.
We accept no responsibilities for bookings that are made by and through unauthorized travel agents. Also, travel agents are obligated to contact Cohost Kenya to confirm availability of the dates and rates offered. Travel agents should contact Cohost Kenya before advertising our properties with the aim of making sales.
Official rates are to be viewed on either Cohost Kenya website or our social media pages only. The prices indicated are non-negotiable, service charges are included in the rates provided. Any additional charges such as chef or cook are charged separately and to the individual (s).
Payments may be made via Safaricom’s Mpesa through the phone number or till number provided on the invoice.
Guests have the option of arranging a bank transfer, however, please notify the management via email or phone if you wish to pay via this method. Please provide your full name, bank name, and payment date and payment confirmation number so that we can track the payment.
Cancellations and Refunds
You should make any cancellations or amendments to your reservations using the same channel through which you booked, either via email or by telephone. Refunds are not offered in case of;
- Power outages
- Poor weather
- Early check outs (due to the above or any other circumstances deemed to be beyond the managements control)
The management will strive to minimize any disruptions or discomfort to guests under these conditions.
Only the maximum number of guests listed for each accommodation will be allowed to stay, any extra occupants (even infants and children) must be pre-arranged. Cohost Kenya management do not allow any day or overnight guests, ONLY those paying to use the facility.
Management reserves the right to turn back and/or evict any unwanted persons from the facility. Breaching the guest policy may result in your booking being cancelled or terminated early.
In any event that the guest has stated that they will be exceeding the maximum capacity of each of our units by one or two persons, an extra cost of Ksh. 5,000/- per day or night will need to be paid per extra guest by the person who made the booking. Kindly note that the decision to accept an extra guest, despite the option of additional pay, remains with management. Management reserves the right of admission.
Reservation confirmations in the form of deposit receipts are provided for all bookings made; please keep your deposit receipts as it may be requested by the management or the caretaker upon arrival. A deposit receipt will only be produced upon the payment of a minimum 50% deposit. The deposit receipt includes; your basic personal details, dates of stay, the amount you have paid and your balance, room rates, and the number of guests. In the event of discrepancies, alterations, or modifications between the guest’s confirmation and our official records, Cohost Kenya official records shall prevail. Tampering with the reservation information is strictly prohibited.
Photography and Videography
We do not allow the use of photos or videos taken on Cohost Kenya properties for self-promotion, personal businesses, blogging or vlogging without the express knowledge and permission of management.
Additionally, we do not allow the use of our properties/facilities for unauthorized professional or commercial photography or videography (adverting shoots, model/fashion shoots/ filming and etc)
Guests may shoot non- commercial photography or video for their own personal use (with no professional equipment, lighting etc) on the property but should be mindful of the privacy and wellbeing of other guests / neighbors in the area.
Professional photography /videography will only be allowed if Cohost Kenya management has given their permission before the shoot.
Kindly note that unauthorized professional photographers / videographers who are not guests of Cohost Kenya will be asked to leave the property immediately.
The management does not accept responsibility for any injury or death howsoever caused within the premises at the pool area or anywhere else on the property. Please note that the property has grassy areas, rocky and rough terrain, and open fence overlooking the ocean, a pool that doesn’t have a fence round it, wild animals including snakes, fully glass windows, low railing (and sometimes no railing) in elevated areas.
Please take caution as some of the floors and rocks on pathways and steps can be slippery or loose. Please look out for falling coconuts around the compound and around the pool area. Further, please look at our safety precautions around the pool area here.
The swimming pool is a common facility shared amongst all the houses/villas and thus, guests are required to respect all other users by:
- Keeping noise to a minimum.
- Desisting from unruly and inappropriate behavior of any kind.
- Sharing the pool by allowing the other guests/neighbors to also use the pool.
- No diving in the pool which may result in injury.
- No carrying of food, utensils or glasses or drinks/ beverages (alcoholic or non-alcoholic) in or around the pool area.
- Strictly no jumping from an elevated area into the pool.
- All children should always use the pool under adults’ supervision.
- Use of the swimming pool is for residents only.
The swimming pool area has NO life guard and thus swimming or any other activities are undertaken entirely at the guests’ risk. Please note in order for guests to fully appreciate our stunning views, there are some areas which are un railed therefore there is risk of serious injury or worse. Please also be careful not to slip around the pool area.
Our pool times are STRICTLY between 6AM and 6PM. Guests are not allowed around the pool area past 6PM for their personal safety.
Missing items and Damages
Although Cohost Kenya management takes every possible step to ensure the safety and security of all guest’s possessions, final responsibility for these items lies with the guest. Please ensure all your possessions are accounted for during check out. No items of any kind that are the property of Cohost Kenya properties are to be carried away from the properties as this is STRICTLY forbidden and will be considered as theft and is an actionable offense.
Any items left behind by the guest at Cohost Kenya properties, shall be returned upon request of the said guest and will be returned at the guest’s expense. Missing items will be stored for 3 months before disposal.
The guest should immediately notify us of any damages or loss or destruction of any item as soon as possible. All breakages and damages are chargeable. Additionally, the management holds the person who made the initial booking responsible for the payment of any breakages and damages.
Indecent behavior including nudity, immorality, drunkenness, violence, prostitution, or any conduct deemed to be illegal or inappropriate is strictly forbidden on the property. Smoking of cigarettes, bhang or vaping is strictly prohibited. Any behavior that is deemed by management to fall under the above will result in your eviction from the property and depending on the seriousness of the act committed, legal action.
Consumption of illegal substances is STRICTLY prohibited. If you are found to be in the possession of illegal substances or using illegal substances, the management has the right to evict guests from the property.
Our staff at Cohost Kenya are also expected to be treated respectfully and guests should be mindful that our staff hours are offline between 8am to 9pm. By offline, we mean, via phone or email or WhatsApp.
- Pets are NOT allowed in the house.
Check-in and Check-out
In order to avoid complications with incoming guests, please strictly adhere to the following Check-In and Check-Out times below. Late check-out or early check-in can only be pre-arranged with management and can only be offered if there are no incoming guests on your day of departure.
- Check-In 2PM
- Check-Out 10AM
There is a late check- out fee of Kes. 3000/- past 10:30AM
Please Note: In the event of a breach of these Rules and Regulations, Cohost Kenya may refuse to provide further services to the person who breaches them
Cancellation and Refund Policy
The percentages outlined below are levied against the full booking amount or deposit. All reservation deposits (typically 50% of total booking cost) and full booking amount are subject to the below:
31+ days prior to arrival date: 100% refund
15-30 days prior to arrival: 80% refund
7-14 days prior to arrival: 50% refund
0-6 days prior to arrival: the entire deposit or full booking amount is NOT refundable.
After the 50% deposit has been paid, we require that the rest or the balance be paid 7 days prior to arrival date.
Reservation cancelled less than 24 hours to the booking start dates will be levied a cancellation fee of Ksh. 5,000/-, in addition to the reservation deposit or full booking amount being withheld.
Please Note: Guests must cancel the booking via the same platform it was processed. I.e. phone or email. Refunds will be processed via the same payment channel as the deposit was made, without management incurring any transaction fees.
Management will attempt to process any refunds as soon as possible.