FAQs

What does Cohost Kenya do?

Briefly, we help property owners increase their income with short-term rental solutions and reduce their workload. We manage the daily operations of Airbnbs and other short-term rental apartments, including online listing, photography, pricing management, guest communication, cleaning, laundry, toiletries and check-in and check-out of guests.

Mombasa mainly with plans to expand to other cities/towns in Kenya.

Our main platform is Airbnb however we shall also list your property on other homestay sites and travel sites such as Vrbo, TripAdvisor, HomeAway, Tripvillas, Clickstay, Agoda and Expedia

Yes you can, we will help you set up a listing and manage it on your behalf.

Get in touch with us about the dates you want to block in your calendar. Before you arrive, we will make sure that your property is cleaned up, laundry is done and toiletries are replenished.

We require a notification at least 30 days in advance, we will deactivate your property on all the sites or hand over your listing back to you. If you let us know less than 30 days in advance, we will charge a small fine (amount determined in contract) and you will have to bear the cancellation fines from the online booking platforms that still have active bookings at your property on the calendar.

We offer three packages; Platinum, Gold and Silver. Please check out our pricing guideline on the main menu.

No, we do not charge a set-up or onboarding fee. We work fully on commission basis, you earn, we get paid.

(Note that in certain situations, especially for very short contract durations, we might charge an onboarding fee – which we will discuss with you beforehand).

Your bookings, calendar and revenue can be found in your personal Host Dashboard, which can be accessed via the Home stay website or our website. This dashboard is updated in real-time and gives you an overview of your property and earnings.

For potential guests that don’t have sufficient reviews on their profile, they are required to verify their IDs on Airbnb, and we might check their ID at check-in.

If at any point in time you find an item is missing in your home, please contact via email on contact@cohostkenya.com as soon as possible. Further, every host listed on Airbnb is eligible for $1,000,000 Host Guarantee coverage at no additional cost. Therefore, rest assured that your home will be in safe hands.

We don’t require any special requirements except those listed on a homestay website. For Cohost Kenya safety comes first so for all our clients who sign up for a year depending on the package, they will get a safety product such as a fire blanket, smoke alarm or a first aid kit.

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